Last update: 2023-01-17

TensorHarmony Privacy Statement

Introduction

At TensorHarmony we value your privacy and are committed to protecting and processing your personal information responsibly.

This privacy statement describes how TensorHarmony collects, uses and shares your information. It applies to TensorHarmony Techonologies Inc. Corporation and TensorHarmony subsidiaries except where a subsidiary presents its own statement without reference to this policy.

We may provide additional data privacy information by using a supplementary privacy notice.

If you have any questions related to Privacy at TensorHarmony, please contact us at privacy@tensorharmony.com

Personal Information We Collect and Use

This section describes the various types of information that we collect and how we use it.

Our websites offer ways to communicate with you about us, our products and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with Your Account we may still collect information that is connected to your website visit.

For more information on the technologies that we use to collect website information, and setting your preferences.

We collect information about your use of our websites, such as:

the webpages you view,
the amount of time you spend on pages,
the website URL that referred you to our pages,
your geographic information derived from your IP address,
and any hyperlinks or advertisements you select.

We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies.

We also collect the information that your browser or device automatically sends, such as:

your browser type and IP address,
operating system, device type, and version information,
language settings,
crash logs.

We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. For more information see, Support Services and Protecting You and TensorHarmony.

Contractual Relationships

A contractual relationship is created when you order a trial, product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill the contractual agreement.

The information collected in a contractual relationship may include the business contact information of the requester and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.

This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, and to generate technical and market insights.

Support Services

When you contact us to request support, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.

The information that we collect may include any information exchanged during our phone conversations or provided during Live Chat support sessions on our websites. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.

While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable Terms of Use or other agreements between your organization and TensorHarmony.

Protecting You and TensorHarmony

We may collect and use information to protect you and TensorHarmony from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.

The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats.

We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.

Conducting our Business Operations

We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.

We collect information about our business operations to make informed decisions about the organization, the business, and to report on performance, audits, and trends. For example, we use this information to analyze the costs and quality of our operations. Where possible, this is done by using aggregated information, but it may use personal information.

We collect and use information from our business systems, which may include personal information, to:

protect or enforce our rights, including to detect fraud or other criminal activities (for example, by using information in payment systems),
handle and resolve disputes,
answer complaints and defend TensorHarmony in legal proceedings,
and comply with legal obligations in the countries where we do business.

We collect information from the use of our business processes, websites, cloud and online services, products, or technologies. This information may include personal information and is used for product and process development. For example, we may use this information to increase efficiency, decrease costs, or improve services by developing automated processes and tools, or to develop or improve the technologies on which these are based.

Cookies and Similar Technologies

When you visit our websites, online services and applications, software products, or view our content on certain third-party websites, we collect information regarding your connection by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on TensorHarmony and other sites.

A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting a TensorHarmony web page or if a web page was copied to another website. Web beacons may be used in email messages or newsletters to determine whether messages are read, forwarded, or links selected. Local Shared Objects can store content information displayed on the webpage visited, and preferences. These may be used to provide connected features across our websites or display targeted TensorHarmony advertising on other websites based on your interests.

Session cookies can be used to track your progression from page to page so that you are not asked for information that you have already provided during the current session, or information that is needed to be able to complete a transaction. Session cookies are erased when the web browser is closed. Persistent cookies store user preferences for successive visits to a website, such as recording your choice of language and country location. Persistent cookies erase their data within 12 months.

You can use the TensorHarmony Cookie Manager to learn more about the online tracking technologies we use and to review or set your preferences regarding the information that we collect about you on our websites. The TensorHarmony Cookie Manager is either presented as a notification window when you first visit a webpage or opened by selecting Cookie Preferences in the website footer. The TensorHarmony Cookie Manager does not address all types of tracking technologies (for example, web beacons). When using mobile apps, use the options on your mobile device to manage settings.

Blocking, disabling, or rejecting TensorHarmony cookies may cause services to not function properly, such as in connection with a shopping cart, or block the use of websites or other TensorHarmony online services that require you to sign in. Disabling cookies does not disable other online tracking technologies, but prevents the other technologies from accessing any details stored in cookies.

Our websites offer the possibility to use third-party social media options. If you elect to use these options, these third-party sites may log information about you, such as your IP address, access time, and referring website URLs. If you are logged in to those social media sites, they may also link collected information with your profile information. We accept no responsibility for the privacy practices of these third-party services and encourage you to review their privacy policies for more information.

Children

Unless otherwise indicated, our websites, products, and services are not intended for use by children under the age of 16.

We may share your personal information internally and externally with suppliers, advisors, or Business Partners for TensorHarmony’s legitimate business purposes, and only on a need-to-know basis.

This section describes:

When sharing personal information, we implement appropriate checks and controls to confirm that the information can be shared.

If we decide to sell, buy, merge, or otherwise reorganize businesses in some countries, such a transaction may involve disclosing some personal information to prospective or actual business purchasers, or the collection of personal information from those selling such businesses.

Internally, personal information is shared for our legitimate business purposes, such as managing our relationship with you and other external parties, compliance programs, or systems and networks security. We do this to improve efficiency, for cost savings, and internal collaboration between our subsidiaries. Our internal access to personal information is restricted and granted only on a need-to-know basis. Sharing of this information is subject to the appropriate intracompany arrangements, our policies, and security standards.

Externally, our business with suppliers may include the collection, use, analysis, or other types of processing of personal information on our behalf our business model includes cooperation with independent Business Partners for marketing, selling, and the provision of TensorHarmony products and services. Where appropriate, we share business contact information with selected Business Partners we may share personal information with professional advisors, including lawyers, auditors, and insurance companies to receive their services we may share contractual relationship information with others, for instance, our Business Partners, financial institutions, shipping companies, postal, or government authorities, such as the customs authorities that are involved in fulfillment.

In certain circumstances, personal information may be subject to disclosure to government agencies in accordance with judicial proceedings, court orders, or legal processes. We may also share personal information to protect the rights of TensorHarmony or others when TensorHarmony believes that such rights may be affected, for example to prevent fraud.

Facilitating International Transfers

Your information may be transferred to or accessed by TensorHarmony subsidiaries and third parties around the world. TensorHarmony complies with laws on the transfer of personal information between countries to keep your personal information protected, wherever it may be.

We have implemented various safeguards including:

Contractual Clauses, such as those approved by the EU Commission and accepted in several other countries.

The APEC Cross Border Privacy Rules (CBPR) system provides protection of personal information that is transferred among participating APEC economies as it pertains to online information collected through TensorHarmony.com.

TensorHarmony’s privacy practices, described in this Privacy Statement, comply with the APEC Cross Border Privacy Rules System.

Your Rights/How to Contact Us

You have certain rights when it comes to the handling of your personal information. The Contact Us form can be used to:

request access to the personal information that we have on you, or have it updated. Depending on the applicable law, you may have additional rights concerning your personal information.
ask questions related to this Privacy Statement and privacy practices. Your message is forwarded to the appropriate member of TensorHarmony's Data Privacy Team, including the responsible Data Protection Officers.
submit a complaint to TensorHarmony if you are not satisfied with how TensorHarmony is processing your personal information.

Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.

You may also have the right to complain to the competent supervisory authority.

For marketing communications, you can also submit an opt-out request, or select Unsubscribe at the end of each marketing email.

Privacy Statement Updates

If a material change is made to this Privacy Statement, the effective date is revised. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.